Terms & conditions

• Accurate information: You are responsible for providing complete and accurate trip, passenger, contact, and payment information and for promptly reporting changes.
• Requests and confirmation: A submitted request is not confirmed until SHOFER issues a confirmation number or written confirmation. Service and requested vehicle types remain subject to availability.
• Passenger authority: If you book for another passenger, you represent that you have authority to provide their information and accept these terms on their behalf.
• Vehicle selection: We may substitute a comparable or higher-capacity vehicle when reasonably necessary. Passenger and luggage limits must be observed for safety.

The transportation price shown during online booking is the price recorded with the reservation, excluding later authorized or incurred additional charges. We do not add an automatic gratuity to new online quotes or bookings. Prices may change for future bookings but will not alter a previously confirmed reservation price.

Additional charges may apply for extra mileage, tolls, parking, waiting time, early pickups, special events, requested stops or changes, cleaning, or passenger-caused damage. When the amount cannot be known in advance, it may be added after service based on the reservation and actual trip.

By providing a payment method, you authorize SHOFER and its payment processor to validate it, store a secure payment token, and charge amounts due under the confirmed reservation and these terms. Declined or invalid payment may delay or prevent confirmation or service.

Reservations may be cancelled up to 24 hours before the scheduled pickup without charge. Cancellations made within 24 hours of service and no-shows are billed in full because a vehicle and chauffeur have been allocated.

Changes are subject to availability and may change the price. Contact SHOFER promptly if a flight, pickup time, route, passenger count, or other trip detail changes. A passenger is considered a no-show when the passenger cannot be located or contacted after reasonable efforts and any applicable included waiting period.

• Passenger conduct: Passengers must follow applicable law, wear seat belts, treat the chauffeur and vehicle respectfully, and not smoke, vape, use illegal drugs, carry prohibited items, or engage in unsafe or abusive conduct in the vehicle.
• Right to refuse or end service: A chauffeur may refuse or end service when reasonably necessary for safety, unlawful conduct, severe disruption, vehicle capacity, or nonpayment.
• Personal property: Passengers are responsible for their belongings. Contact us promptly about a lost item; recovery or delivery cannot be guaranteed and may involve a charge.
• Delays beyond our control: Traffic, weather, road closures, mechanical issues, public emergencies, flight changes, and other events outside reasonable control may affect service. SHOFER will make reasonable efforts to communicate and arrange an appropriate solution.
• Affiliate service: We may arrange a vetted transportation partner to fulfill a reservation. The partner is responsible for operating its vehicle and providing the transportation it performs.

We may contact you by email or phone about quotes, reservations, service, account security, and payment. If you affirmatively choose SMS trip updates, you consent to receive reservation-related texts at the number provided. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help.

Marketing communications, if any, will include the opt-out method required by applicable law. Transactional messages necessary to complete or service a reservation may continue by another available channel.

You may use this website only for lawful personal or business travel purposes. You may not interfere with its operation, attempt unauthorized access, submit false or fraudulent requests, misuse content, or use automated means to scrape or overload the service. Website content is provided for general information and may be updated without notice.

Liability

To the fullest extent permitted by law, SHOFER is not liable for indirect, incidental, special, or consequential losses arising from website use, service delays, or events outside our reasonable control. Nothing in these terms excludes liability that cannot legally be limited or waived.

Governing law

These terms are governed by Florida law, without regard to conflict-of-law rules. Any dispute that is not resolved informally will be brought in a court of competent jurisdiction in Miami-Dade County, Florida, unless applicable law requires otherwise.

Severability and waiver

If any provision is found unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.

We may update these terms as our services or legal obligations change. The effective date at the top identifies the current version. Changes apply prospectively when posted and do not change the agreed price of a previously confirmed reservation.

Questions may be directed to info@shofer.com, (305) 987-3732, or by mail to SHOFER, 1900 N Bayshore Dr, Suite 1A-130, Miami, FL 33132.